Privacy and Policy

Privacy Policy

Last Updated: 15 July 2024

At Galle Cabs & Tours, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing or using our website www.gallecabsandtours.com, you agree to the terms of this Privacy Policy.

1. About Us

Business Name: Galle Cabs & Tours
Business Type: Taxi Service (Online)
Registered Business Commencement Date: 15 July 2024
Website: https://www.gallecabsandtours.com

Contact Details:
📍 Address: 418B, Diya Ela Addara , Dunwaththa, Baddegama
📞 Hotline (24/7): +94 77 582 0726
📧 Email: info@gallecabsandtours.com

2. Information We Collect

We may collect the following types of information when you use our website or services:

a) Personal Information

Full name
Phone number
Email address
Pickup and drop-off locations
Travel dates and service requests

b) Payment Information

Payment details required to complete transactions
Payments are securely processed by PayHere (Pvt) Ltd
We do NOT store or have access to your full card or banking details

c) Technical & Usage Information

IP address
Browser type
Device information
Pages visited and interaction data

This information is collected automatically through cookies and analytics tools.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

Processing taxi bookings and tour reservations
Confirming and managing payments
Communicating booking details and customer support responses
Improving website performance and service quality
Preventing fraud and unauthorized transactions
Complying with legal and regulatory requirements

4. Sharing of Information

We do not sell, trade, or rent your personal data to third parties.

Your information may only be shared with:

Payment service providers (PayHere) for secure transaction processing
Service partners or drivers strictly to fulfill your booking
Legal authorities if required by law or court order

All third parties are required to handle your data confidentially and securely.

5. Refunds & Payment Reversals

Any approved refunds will be processed back to the original payment method used by the customer, as required by PayHere and partner banks.
Refund timelines depend on the payment provider and issuing bank.

Please refer to our Refund Policy page for more details.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against:

Unauthorized access
Loss or misuse
Alteration or disclosure

While we take strong precautions, no online system can guarantee 100% security.

7. Cookies & Tracking Technologies

Our website uses cookies to:

Enhance user experience
Analyze website traffic
Improve service functionality

You can disable cookies through your browser settings; however, some features may not function correctly.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill service obligations
Meet legal and accounting requirements
Resolve disputes

Once no longer required, data is securely deleted or anonymized.

9. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

📞 +94 77 582 0726
📧 info@gallecabsandtours.com
📍 418B, Diya Ela Addara , Dunwaththa, Baddegama