Privacy and Policy

Privacy Policy

Last Updated: 15 July 2024

At Galle Cabs & Tours, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing or using our website www.gallecabsandtours.com, you agree to the terms of this Privacy Policy.

1. About Us

Business Name: Galle Cabs & Tours
Business Type: Taxi Service (Online)
Registered Business Commencement Date: 15 July 2024
Website: https://www.gallecabsandtours.com

Contact Details:
📍 Address: 418B, Diya Ela Addara , Dunwaththa, Baddegama
📞 Hotline (24/7): +94 77 582 0726
📧 Email: info@gallecabsandtours.com

2. Information We Collect

We may collect the following types of information when you use our website or services:

a) Personal Information
  • Full name
  • Phone number
  • Email address
  • Pickup and drop-off locations
  • Travel dates and service requests
b) Payment Information
  • Payment details required to complete transactions
  • Payments are securely processed by PayHere (Pvt) Ltd
  • We do NOT store or have access to your full card or banking details
c) Technical & Usage Information
  • IP address
  • Browser type
  • Device information
  • Pages visited and interaction data

This information is collected automatically through cookies and analytics tools.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Processing taxi bookings and tour reservations
  • Confirming and managing payments
  • Communicating booking details and customer support responses
  • Improving website performance and service quality
  • Preventing fraud and unauthorized transactions
  • Complying with legal and regulatory requirements

4. Sharing of Information

We do not sell, trade, or rent your personal data to third parties.

Your information may only be shared with:

  • Payment service providers (PayHere) for secure transaction processing
  • Service partners or drivers strictly to fulfill your booking
  • Legal authorities if required by law or court order

All third parties are required to handle your data confidentially and securely.

5. Refunds & Payment Reversals

  • Any approved refunds will be processed back to the original payment method used by the customer, as required by PayHere and partner banks.
  • Refund timelines depend on the payment provider and issuing bank.

Please refer to our Refund Policy page for more details.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

While we take strong precautions, no online system can guarantee 100% security.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve service functionality

You can disable cookies through your browser settings; however, some features may not function correctly.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill service obligations
  • Meet legal and accounting requirements
  • Resolve disputes

Once no longer required, data is securely deleted or anonymized.

9. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

📞 +94 77 582 0726
📧 info@gallecabsandtours.com
📍 418B, Diya Ela Addara , Dunwaththa, Baddegama